Basic Etiquette

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Spa-goers visiting the spa for the first time often need to know what is expected of them as they prepare for the spa experience. As the spa strives to provide the client with a warm, tranquil and safe environment so too the spa-goer has certain expectations placed upon them. To make the spa experience as relaxing and enjoyable as possible here are a few simple spa guidelines to remember.

1. Book well in advance and pick up a brochure and/or flyer on the spa services and pricing. Always call 24-hours if you need to cancel or reschedule.

2. Where possible request as much information as possible on the type of treatment and/or service booked.

3. Wear suitable clothes and be prepared to undress according to spa treatment. Spa robes and slippers are usually provided for the comfort of the client and spa personnel are trained in proper draping techniques for complete comfort.

4. Arrive 10 – 15 minutes prior to your scheduled appointment to ensure you are calm and relaxed before the spa treatment.

5. Always alert the spa therapist to any current or chronic health condition.

6. In consideration for the other spa clientele, cell phones and pagers are not a good idea in the spa – remember you're there to get away from the stress!

7. Allow the therapist to advise and/or prepare you for the service as reserved. As you relax and benefit from the treatment you will be sure to feel the stress melt away.

8. Give as much information and/or feedback to the therapist as to your comfort level. Everyone is different – so feel free to speak or not during your treatment.

9. Relax you’re at the spa! Enjoy the treatment and reap the full benefits.

10. Take time to prepare to leave the treatment room, however, remember there may be another client waiting to use the space.

11. Determine the tipping policy and be prepared accordingly.

12. Let the spa personnel know if your experience at the spa was as expected. Your feedback is always appreciated.

13. Now is a good time to ask about new and innovative products to use at home till the next spa visit. Some bath oil or a scented candle will help to take the spa experience home.

14. The right way to spa is your way; always have good communication with the spa personnel and make the experience a relaxing and memorable one.
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